Help
Frequently asked questions
Can't find what you're after? Ask us directly.
Buying from the showroom
Where is the showroom?+
Karen Plains Arcade, opposite The Waterfront Mall, Ground Floor, Office G01, Karen, Nairobi. You are welcome to visit and view available vehicles.
Can I view and test drive a vehicle?+
Yes. Send an enquiry from the vehicle page or call us to arrange a viewing and test drive at a convenient time.
Are prices negotiable?+
Each vehicle page states whether the price is negotiable. Our advisors will walk you through the price, costs and terms transparently.
Do I need an account?+
No, but a free customer account lets you save vehicles, track your enquiries and get notified about new arrivals.
Importation
Which markets do you import from?+
We source from international markets such as Japan, the UK, the UAE and South Africa, subject to availability and your requirements.
What does the import service cover?+
Sourcing, purchase coordination, shipping, documentation and clearance, with regular updates. The exact scope is agreed with you upfront.
How will I know the full cost?+
Before anything is purchased we agree the scope of the engagement and set out the applicable costs and responsibilities clearly.
How do I start?+
Submit an import request with the make, model, specification and budget. An advisor responds within one business day.
Selling with Rockland
How does sale-on-behalf work?+
We assess your vehicle, photograph it professionally, market it through our channels, engage prospective buyers and coordinate the sale.
Can I keep my car while you market it?+
Where agreed, yes. Many clients keep their vehicles at their preferred location during the marketing period.
Can I list my car myself on the website?+
Vehicles on Rockland Auto are listed by our team. Use the Sell with us form and we will take it from there.